Monday, 25 June 2012

Coffee prices in the UK

I've read a few blogs, had a few conversations, and caught a few tweets lately that were unconnected but all seemed to stem from to one common concept... the notion of referring to "the UK coffee market" as a discrete, singular entity; something that can be generalised about.  Here's an example relating to a fairly common debate :


My own humble opinion is that the UK public, if I had to generalise, is not convinced that coffee prices are too low or that despite the ongoing economic problems an increase in their daily coffee spending would be an acceptable hit because man, that coffee is just so worth it.  Granted, if you break down the UK into regions then in some areas there is greater understanding of speciality coffee coupled with greater affluence, and the micro-market (of consumers) in those areas would quite probably accept higher coffee prices. I'm talking about areas of London primarily, which over the past 5 years or so has developed a thriving speciality coffee scene. But London is London and nothing more... it is not the entire UK and is certainly not representative of other regions. It is infact the minority.  The majority of the UK coffee market... the "public" if we are generalising... aren't there yet. Very often people who passionately devote their lives to working in speciality coffee lose the ability to see the world from a non-devotee's perspective. 

You cannot just increase price. Whether the price of something rises or falls is due to 'demand and supply'. People often use that phrase but have never had the most important part explained... the equilibrium price. We all know that as the number of people who want to buy a product increases (table 1), the price rises.  Conversely if lots of suppliers enter the high street selling the same thing, then the price will tend to fall (table 2).  If you put the demand curve and the supply curve together then there is a point at which the meet. At that point the demand for the thing being sold (eg speciality coffee) matches the amount available from shops/suppliers, and the result is basically a price at which everyone is happy.

Table 1
Table 3
Table 2

I agree that baristas deserve to be paid more. I also agree that as the quality of coffee increases, and farmers adopt better production methods, this should be reflected in the price they are paid. This in turn does need to be passed on to consumers. But simply increasing price will not work. Before a price increase will be tolerated, much more work is needed to increase public understanding of the distinction between commodity coffee and speciality coffee, and the value of that distinction.  Without this, an increase in price will result in a decrease in demand for speciality coffee. The market will stall, and good shops will not survive because customers will not perceive any reason to pay more what they think is 'just coffee'.

I haven't yet visited Colonna & Smalls in Bath, but it is clear from everything they do that communication is first and foremost. For a classic example see this post from their blog. Their communication is what enables them to distinguish their speciality coffee in the eyes of the public. In turn it will, I have no doubt, allow them to quite rightly charge more for what is a higher quality product. They do not simply increase price. 

The extent to which those in the speciality coffee industry need to invest time and money on effective communication depends upon how mature the market is in the region their business serves. In the part of Scotland where I live the phrases "single origin", "pourover" or "varietal" mean nothing to the coffee drinking public. The perception is that high street chains surely do it better than anyone (even though there isn't one within an hour's drive!), men of a certain age will demand a white coffee & refuse to order a latte because using fancy names makes them uncomfortable, and the average salary is around 40% lower than that of their London counterparts (1).  Things are changing, of course. Scotland is experiencing its own coffee revolution, fueled by entrepreneurial people in the main cities of Edinburgh and Glasgow. But again, Edinburgh is Edinburgh and nothing more. It has its own demographic groups. There is no 'UK' speciality coffee market - just a collection of small and distinct markets that are not yet joined up.  It will take time. Let's not get ahead of ourselves please, and for God's sake let's stop referring to London as the UK.

Notes
1. http://www.guardian.co.uk/news/datablog/2011/nov/24/wages-britain-ashe-mapped#_

5 comments:

  1. One point I think worth raising on the subject of pricing is the interaction between quality coffee and good service. The majority of customers (in my opinion as a customer not a coffee shop owner or barista) go to speciality coffee houses not because of the coffee (origin, rarity, flavour characteristics etc) but because of the good service and well presented product (e.g. latte art and the drink being in the cup not the saucer), driven by the proprietor's attention to detail and passion for their coffee.

    Isn't the level of service a better conduit for higher pricing rather than the underlying raw material, especially outside of London?

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    1. Thanks Richard. Indeed, good point. The service and presentation are part of the product as a whole... not just the coffee quality.

      To me it's extremely interesting that you as a customer believe that people go to speciality coffee shops because of the service and presentation rather than than the coffee itself.

      Personally though I don't think good service and presentation can be used as a basis for higher pricing, because I think they should be a given for all hospitality businesses. Good service and presentation are a minimum, not a USP. If customers love the passion and care of staff & owners at speciality coffee shops then that's awesome, but I wouldn't want to charge more for the privilege.

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    2. I agree service should be a given however if (the majority) of customers cannot distinguish the intricacies of the coffee then service, presentation and atmosphere are the principal drivers to demand. I suppose it comes down to location, competition and target markets!

      I made a comment online last week about a cafe I went to. The coffee was as expected (poor,I just wanted a drink at the time) however it was the service and cleanliness that means I will not be visiting that establishment again. Service and cleanliness should have been a given but regardless of which coffee drinking demographic I would have been placed in at the time these factors were the overriding ones. Did I check the price before I purchased? No, but I have had an impact on demand (no return custom).

      I'm no expert in marketing or coffee so I'll stand to be corrected on the above (other than that coffee was bad!!).

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    3. (I think I need a tumblr account!!)

      I don't think we're a million miles apart really, and I certainly have no right or desire to correct anyone :) I think what you seem to be saying is that the price of a cup of coffee should be directly related to customer satisfaction relating to the whole experience, whatever the factors are that lead to that level of satisfaction... quality, service, cleanliness, presentation, pleasant environment etc... a composite of all of these things.

      I do agree. After all, good service comes from training - which isn't free. A pleasant environment comes from proper design and investment in appropriate decor - again a business cost that could potentially be reflected in the price customers pay. And if satisfaction is high then demand is likely to be high, which may allow price to stretch upwards. In my view this is a valid argument for charging a little more, because the customer is getting something that is better than elsewhere and there is sufficient demand for it.

      But there's a HUGELY important point that is being overlooked in this view of the world, and you yourself mention it in a way that illustrates the problem. "..if (the majority) of customers cannot distinguish the intricacies of the coffee..."
      The implication is that this is just the way things are, and we all just have to accept it... that coffee quality and taste will NEVER be primary drivers for customers, so proprietors should not worry about the coffee and focus their attentions elsewhere.

      Sadly that is exactly how the commodity coffeeshop sector in the UK has been for years, and it has led to the other thing you stated: "The coffee was as expected (poor,I just wanted a drink at the time)"

      To me, Speciality Coffee is about NOT accepting that. It is about changing that, and helping customers get a great coffee every time, rather than on the odd occasion. Strange as it may sound, I'd love customers to go to a coffeeshop for the coffee! And ideally all the other factors would be secondary. Crazy, huh? :)
      So what we (myself and others who have to decide how to price our speciality coffees) are doing is something that doesn't really conform to traditional cafe models. We're not giving the customers what they initially expect. It's something new. Its a change.

      What we're actually doing, when I think about it, is introducing an entirely new product (but because it is still called coffee, we get confused and think it has been around for ages). If you look at the Product Life Cycle (http://www.quickmba.com/marketing/product/lifecycle/) commodity coffeeshops are in the Maturity stage. Speciality coffee is in the Growth stage in London, and the Introduction stage in other UK regions.

      Pricing needs to reflect that. If London is in the Growth stage, then a rise in price is quite probably warranted. In other regions, where speciality coffee is new, what is arguably needed is a Market Penetration strategy, where the price is kept low in order to get the product better known to the market... and the price then re-evaluated later.

      Anyway, this response is too long now so I'll give you a chance to back away gracefully or come back in with gusto ;)
      Cheers!

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  2. Very informative article and great focus on UK coffee market.Consumer taste and personal income are the main factors that drive the demand of Coffee in global market.product innovation is the major factor that contribute for the growth of this market.Many of the major coffee shops are now offering a product selection which is much more than just the traditional cup of coffee.

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